Shipping policy
At Lilak, we are committed to delivering your orders as efficiently as possible. Below are the details of our shipping policy to ensure transparency and a smooth shopping experience.
Order Processing & Fulfillment
- All products are made to order, and processing begins after you complete the purchase.
- Order processing & printing typically take 2-5 business days before shipping.
Shipping Time & Delivery
Estimated delivery times after dispatch:
- Within India: 2-5 business days
- 🚀 Express Shipping (if available) can reduce shipping times. Additional charges may apply.
Note: Shipping times may vary due to unforeseen factors like weather, customs, or high demand periods.
Lost, Delayed, or Stolen Packages
- If your package is delayed beyond the estimated delivery time, please allow a grace period of 3-5 days before contacting us.
- We are not responsible for lost or stolen packages after successful delivery. If your tracking shows "Delivered" but you haven’t received the package, please check with your local carrier.
- If a package is lost in transit, we will work with the carrier to resolve the issue.
Wrong Address / Undeliverable Orders
- If the provided address is incorrect or incomplete, the order may be returned.
- Reshipping charges will apply for incorrect addresses entered by the customer.
- If an order is returned due to an incorrect address and the customer refuses to pay for reshipping, a refund will be issued excluding shipping costs.
Contact & Support
If you have any concerns regarding shipping, please contact us at lilakmerch@gmail.com. Our support team is happy to assist you!